Refund policy

Return & Refund Policy – LE BORN

We hope you love your purchase. However, if you're not fully satisfied, we offer a refined return policy designed to ensure both clarity and flexibility.

🕰️ Return Period

You must request a return within 7 days of receiving your order.

✅ Eligibility

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn or unused, with tags attached

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

📦 How to Start a Return

To initiate a return, please email us at joseph@lebornus.com.
Returns must be sent to the following address:
[INSERT RETURN ADDRESS]

Once your return is approved, we will email you a return shipping label and instructions.
Items sent back without approval will not be accepted.

❗ Damaged or Incorrect Items

Please inspect your order immediately upon receipt. If the item is defective, damaged, or incorrect, contact us within 48 hours so we can resolve the issue promptly.

🚫 Non-Returnable Items

We do not accept returns on the following:

  • Final sale or discounted items

  • Gift cards

  • Personalized or custom items

  • Beauty or personal care goods

  • Hazardous materials or flammable liquids

If you’re unsure, please contact us before requesting a return.

🔁 Exchanges

To make an exchange, return the original item and place a new order separately once the return is accepted.

 

💳 Refunds

Once we receive and inspect your return, we will notify you of the approval.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or card issuer may require additional processing time.

If you haven’t received your refund after 15 business days, contact us at joseph@lebornus.com.